Overview

At Urfa, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes you may need to return a product. This policy outlines our returns and refunds process to ensure a transparent and fair experience.

Return Eligibility

Products must be returned within 30 days of delivery. Items must be in their original condition, unused, unopened, and with all original packaging and accessories. Some items, such as perishable goods, customized products, or clearance items, are not eligible for return unless damaged.

Process for Returns

1. Contact Us: To initiate a return, please contact our customer service team via our website with your order number and the reason for the return.
2. Receive Return Authorization: Our team will review your return request and, if approved, will provide you with a Return Authorization Number and instructions on where to send the returned item.
3. Ship the Product: Pack the item securely and include all original packaging materials. Clearly mark the Return Authorization Number on the outside of the package. Customers are responsible for return shipping costs unless the item is being returned due to a defect or error on our part.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, refunds will be processed to the original method of payment within 7-10 business days.
• Shipping fees are non-refundable, except in cases of defective products.

Exchanges

If you received a defective or incorrect item and need an exchange, follow the same process as returns. Specify in your communication that you would like an exchange, and we will accommodate your request based on item availability.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement and cover all associated shipping costs.

Contact Information

For more information on returns or to request a return, please contact our customer support team through our website.

Final Notes

Urfa reserves the right to modify or update this returns and refunds policy at any time. Changes will be posted on our website and effective immediately. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. All rights reserved by Urfa.